Always On, Always Available
Supporting Your Operations - 24/7
Network innovations’ technical team provides installation, training and support for every product and service within our portfolio. Operating 24/7, our qualified customer support specialists ensure the effectiveness of our solutions, providing customer service and technical support to our clients around the globe.
Customer Support Center
EUROPE, MIDDLE EAST, & AFRICA
To log an incident please login to NI Portal
U.S. Governement TECHNICAL OPERATIONS CENTER
Network Monitoring, Support & NI Portal
Operating 24/7, our customer support center has the tools to measure network vitals and usage characteristics for our clients. In addition, all customers have access to NI Portal – an easy to use interface accessible by phone, tablet, or computer – to view services, usage, invoices, and trouble tickets.
NI Portal enables technical teams to view reports on system performance including bandwidth usage, statistics, and availability in near real-time. Create custom graphs to compare data variants and export custom CSV files – with the ability to specify desired variants and time-periods. NI Portal also allows users to send reports to designated individuals at custom intervals i.e. weekly, monthly, etc.
- 24/7 network management
- 24/7 telephone support, service, and onsite support as required
- Standard and ad hoc reporting
- Automatic alerting mechanism in case of service disruption
- Training of staff on product installation, alignment & use
Our mandate is to help our clients Succeed. Anywhere. Especially in remote locations where reliable connectivity is paramount for proper operations.
Our world-wide network of professional technicians and support specialists work to resolve any issues as quickly and effectively as possible to keep your business online and on time – wherever you operate.
We stand by and support every product and service within our portfolio, to deliver innovative and effective solutions.
Field Services Support
From site preparation to project completion, Network Innovations’ certified field service engineers are available to support you wherever your business operates – on land or at sea. Our global network of field service engineers provide installation, commissioning, maintenance, and repairs of VSAT network and wired and wireless telecommunication networks.
- Site surveys
- Engineer, design & build
- Repairs & upgrades
- Service – ad hoc or permanent assignment